Terms and conditions

Conclusion of the contract

The contract stipulated between Farcoz Couture srl and the customer must be considered concluded with the acceptance of the order by Farcoz Couture srl, in any case, subject to successful completion of the relative payment.

By completing the order online, the customer declares to have read all the information provided during the purchase procedure, and to fully accept the general conditions transcribed below.

Sizes and fit

Sizes and fit Consult the “Size Chart” where you can convert the international sizes.

If the customer needs more help, contact us for questions or explanations by sending an email to farcozcouture@alice.it

Prices

The prices are expressed in euros and include VAT for all countries of the European Union. For countries outside the European Union, prices are exempt from VAT and do not include customs duties whose payment must be made at the time of delivery.

Guarantees and originality of the product

All products sold through the site are covered by the manufacturer’s warranty for lack of conformity and brand originality.

The warranty applies to products with a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached documentation.

In case of lack of conformity, Farcoz Couture Srl will restore the conformity of the product by repairing / replacing or reducing the price or terminating the contract. If, following the inspection, the defect does not result in a lack of conformity, the customer will be charged for any costs of verification and restoration, where applicable, as well as transport costs if incurred.

In the event that Farcoz Couture Srl, for any reason, is unable to return a product under warranty (restored or replaced) to its customer, it may proceed at its discretion to refund the amount paid taking into account the use of the product. or its replacement with a product with equal or superior characteristics.

The repair or replacement times of the defective product depend exclusively on the manufacturer’s policies and no damage can be requested from Farcoz Couture Srl for any delays in carrying out repairs or replacements.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessories).

Gift Box

Customers can choose, when completing the order, the option of sending the purchased item as a gift to a different address than the registration one as long as it remains within the same country. The product / s will be sent to the address defined by the customer, in a gift box together with a customizable greeting card. The sender’s address will also be requested, which will appear on the shipment package. The invoice and product prices will not be included in the package for shipments within the European Union, but sent by email to the sender.

Promotional codes

Customers who subscribe to the Farcoz Couture Srl newsletter will receive information on the products and companies in the catalog, images and presentations of events and fashion shows, updates on promotions and promotional codes.

Promotional codes, received by e-mail, are strictly personal and non-transferable. Each promotional code, by nature, has a validity period and this time limit cannot be extended in any way, in some cases the promotional codes are valid exclusively for certain brands or items, specified in the e-mail containing the code.

Promotional codes cannot be combined, transferred and / or sold. Farcoz Couture Srl reserves the right to refuse orders placed through the use of promotional codes that show signs of duplication or fraudulent use.

Complaints

Any complaint by the customer must be addressed to:
Farcoz Couture Srl Viale Monte Bianco 14 11013 Courmayeur (AO)
e-mail: farcozcouture@alice.it

These general conditions are governed exclusively by Italian law.

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